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Thank you for shopping at The Owlet ("we," "our," or "us"). We strive to ensure your complete satisfaction with your purchase. If you are not entirely satisfied with your purchase, please do contact us - we’re here to help!


Eligibility for Returns

1. Timeframe: You may initiate a return within 7 business days from the date of purchase. If the specified return period has passed, we may not be able to process your return.

2. Condition: To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. It must also be accompanied by a valid proof of purchase such as a receipt.

Initiating a Return

   Contact Us: To initiate a return, please contact our customer support team. In order to expedite the process, please provide the following:
                             1. Your Name.
                             2. Your Order Number.
                             3. A detailed reason for the return.
   Approval: We will review your return request and notify you of the approval or rejection of your return. If approved, we will provide you with instructions for returning the item.

Refunds
Processing Time: Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. Refunds will be processed within 7 business days of approval.

Method of Refund: Refunds will be issued using the original payment method used for the purchase, unless otherwise discussed and decided by The Owlet. Please allow a few days for the refund to reflect on your account, depending on your payment method.

Exchanges
Exchanging a Product: If you wish to exchange an item for a different size, colour, or variant, please initiate a return as outlined in “Initiating a Return.” Once the return is approved and received, you can place a new order for the desired item. Exceptions to this process will be made only if The Owlet has discussed with you and approved it at our discretion.

By making a purchase on our website, you acknowledge and agree to the terms and conditions outlined in this Returns Policy.


We may update this Returns Policy to reflect changes in our practices or for other operational, legal, or regulatory reasons. Thank you.